TikTok CRM Events API

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  8. Step 1: Set up data source for TikTok CRM Events API
  10. Option 6: Set up Freshsales CRM data source for TikTok CRM Events API

Option 6: Set up Freshsales CRM data source for TikTok CRM Events API

Prerequisites:
  • Access to a Freshsales CRM account with permissions for the CRM module that you intend to integrate
  • A defined field in Freshsales CRM to capture TikTok Lead ID.
Set-up process:

Log in to your Datahash account on https://studio.datahash.com/login

Navigate to CRM category under Sources list in the left section.

Click on the “Freshsales CRM” connector tile.

Now you need to provide the Freshsales Bundle Alias & Freshsales API Key.

Getting the Account Credentials for Freshsales

Go to Freshsales & Login to your account. Click on Admin settings button.

Go to API & Integrations & click on API settings.

Go to API section. Copy the bundle alias & API key under the CRM API details section.

Paste the credentials on datahash. Once done, click on Validate Credentials.

Choose the data entity as TikTok Leads.

Select the Freshsales CRM module from which you want to track the lead status updates into TikTok CRM Events API and Provide a name to the connection.

Next step is to map the CRM fields with the data points required for TikTok CRM Events API integration.

  • TikTok Lead ID:  This is the unique identifier generated in TikTok Lead Form (Instant Form) where the lead was captured. Please select the CRM field name which stores the TIkTok Lead ID in Freshsales CRM module.
  • Last modified date column: This is the field that indicates the lead’s most recent update time to synchronize the latest updates. The default sync frequency is 15 minutes. Please specify the CRM column name for capturing this update.
  • Lead Lifecycle Status column: Lead lifecycle status refers to the field in the CRM that is used to track the stages that a lead moves through during the lead lifecycle. Updates in these stages are tracked as events and pushed to a destination e.g. as conversion signals in TikTok CRM Events API for Lead Ads campaign optimisation.

Click on “Test Connection” to proceed.

Once done, you can view the latest leads data available in your CRM as per the mapping provided above.

You can check for errors if any are shown in the table data itself.

Click Finish to complete the setup.

 You can access the set-up again by clicking on the edit button in the Freshsales CRM connector widget

The set-up configurations can be edited if required, from the Manage connections section.

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